Terms of Service

staffless.app is operated by Falcore Group Pty Ltd trading as Staffless (ABN 88 637 467 380), a company based in New South Wales, Australia ("we", "us", "our"). "You" means the person or business using the service.

Staffless connects to your point-of-sale system with read-only access, syncs your inventory, and generates a shareable online storefront where customers can browse your live stock and send order requests. We work to keep the service accurate and available, but we provide it "as is" and do not guarantee it will be uninterrupted or error-free. Features marked as beta may change or be withdrawn at any time.

You must provide accurate information when creating an account, keep your sign-in credentials secure, and you are responsible for activity that happens under your account. You must be at least 18 and using the service for business purposes.

Paid plans are billed through Stripe at the prices shown at checkout. By subscribing you authorise recurring charges for your chosen plan until you cancel. You can cancel at any time, effective at the end of the current billing period. Except where the law requires otherwise — including any non-excludable rights under the Australian Consumer Law — fees already paid are not refundable. We may change pricing with reasonable advance notice; changes apply from your next billing period.

When you connect a POS system, you authorise us to read your product and inventory data from it. The connection is read-only — we never write to your POS. You are responsible for keeping your POS account in good standing, and you can disconnect at any time from your dashboard. We are not responsible for outages, changes, or data errors originating from your POS provider.

Your product data, images, branding, and other content remain yours. You grant us a licence to host, process, and display that content as needed to run your storefront and the service. You are responsible for making sure your listings are accurate and lawful, that you have the rights to the content you upload, and that your business complies with the consumer, product-safety, and privacy laws that apply to it.

Storefronts currently collect order requests — they do not process card payments. Any sale that results from an order request is a contract between you and your customer; we are not a party to it and are not responsible for fulfilment, refunds, or disputes between you and your customers. Where payment features are offered through Stripe, your use of them is also subject to Stripe's terms.

You agree not to:

• Use the service for any unlawful, harmful, or fraudulent purpose.
• Sell or list products that are illegal to sell in your jurisdiction.
• Attempt to gain unauthorised access to the service, its systems, or other users' data.
• Interfere with or disrupt the service, or introduce malicious code.
• Scrape, harvest, or collect data from the service by automated means without our permission.
• Submit false information or impersonate another person.

The Staffless software, design, and branding are owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service while your account is active. You may not copy, modify, resell, or reverse engineer the service except as the law permits.

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss — including lost sales or profits — arising from your use of the service, and our total liability in connection with the service is limited to the amounts you paid us in the twelve months before the claim arose. Nothing in these terms excludes liability that cannot lawfully be excluded, including your rights as a consumer under the Australian Consumer Law.

You agree to indemnify us against reasonable claims, losses, and costs arising from your storefront, your products, your breach of these terms, or your violation of applicable law.

You can stop using the service and delete your account at any time. We may suspend or terminate accounts that breach these terms, create risk for us or other users, or where required by law — where practical, we will notify you first. On termination, your right to use the service ends and we will handle your data as described in our Privacy Policy.

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

We may update the service and these terms from time to time. Changes take effect when posted, and the "last updated" date at the top of this page will reflect the latest version. If a change materially reduces your rights, we will give you reasonable notice. Your continued use of the service means you accept the current terms.

These terms are governed by the laws of New South Wales, Australia, and any dispute is subject to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

For any question about these terms, contact us through your Staffless dashboard or via the contact options published on our studio site, studio.staffless.app.